Shipping & Terms

When will my order arrive if I order now?

We are a custom/Handmade clothing brand. This means we hold no stock. We create your order for you from scratch when it comes in! This means....

ORDERS TAKE UP TO 2 weeks TO ARRIVE(UK). Excludes weekends and bank holidays. This timeframe begins the next working day AFTER you order.

INTERNATIONAL ORDERS(NON-UK) TAKE 3 WEEKS TO ARRIVE DUE TO AIR TRAVEL AND CUSTOMS. You are liable for any customs/import charges. This timeframe begins the next working day AFTER you order.

You will receive an email as soon as your order has been dispatched with your tracking. This may go to junk mail. If you need faster shipping options please contact us before ordering.

When my order is dispatched, how long will it take to get to me?

We ship UK orders on Royal Mail Tracked 48 which is 1-4 WORKING days to deliver once dispatched. Excludes weekends and bank holidays.

We ship all INTERNATIONAL ORDERS(NON-UK) on either UPS Tracked or ROYAL MAIL depending on your selected delivery method. The delivery time will be specified at checkout. Excludes weekends and public holidays in your country. You are responsible for any customs/import charges.

I need my order for a certain date, can I get faster shipping?

Please contact us via email or Instagram DM to discuss specific order dates!

How will my order be shipped?

If you are a UK customer your order will be shipped via:

Royal Mail Tracked 48 (Tracking number provided to you)

If you are a Non-UK customer your order will be shipped via:

UPS TRACKED / ROYAL MAIL INTERNATIONAL TRACKED & SIGNED

My order hasn't arrived, what do I do?

Please read the following bullet points and confirm:

The Delivery address you provided is correct. This cannot be altered after shipment.
Contact friends/family/neighbours in the same/neighbouring residences for the missing parcel.
Check reception and communal entrances/areas if you are living in shared accommodation for the missing parcel.
You have contacted us for a Tracking Number if this hasn't already been provided and followed the necessary steps as stated on the shipping providers website to reclaim your mail. With tracking information, you can often arrange a re-delivery or contact the mail provider for a status update.
Visit the local parcel sorting office/hub/Branch. If you are not present when there is a delivery attempt, it is likely to go here for a certain amount of days before it is returned to sender. (For UK orders this will be Royal Mail, for international orders this will be UPS).

Please ensure you take all of these steps before contacting us. We will only be able to follow up lost mail claims once these steps have been taken.

Something isn't right with my order?

Please email us at shimmyshineclothing@outlook.com with your order number.

Do you accept returns?

As all products are made to order, for each individual customer order from scratch as soon as your order is placed, our policy is EXCHANGE ONLY. This is in line with UK government policies regarding these types of custom items. Please ensure you are happy with this policy before ordering. You may exchange your products for new sizes or different products.

You must return your item(s) within 14 days of delivery of the goods, with proof of postage.
Item(s) must be unused with no signs of wear, with original packaging

Please contact us directly via email only to arrange an exchange.

For any sizing or purchase questions please email. We will help as much as we can so you can get your order right before you purchase!

Can I cancel my order?

Yes, within 48 hours of the order only, after this time period fabric is processed/cut uniquely for your order which cannot be reversed. Please contact us via email to arrange a cancellation.

Who made my clothes? Where have they come from?

All items are ethically handmade by us in our UK studio. When you order from us we manage the whole process from designing fabric, cutting, sewing, packing and shipping. This is why the processing time is slightly longer than most clothing stores.

We source all of our fabrics, equipment and supplies from local businesses to support our local economy and the community.

Do you take custom orders?

We do not take custom orders due to the high volume of orders we receive on a daily basis. Everything we have available will be listed on the website to purchase.

The item I want is no longer on your website?

Please contact us with a photo of the item and we will let you know if it is restocking.

What size will I need?

Read our Size Guide

We strongly advise contacting us with sizing questions if you're still unsure, so we can help you get the perfect fit!

Klarna Terms & Conditions:

https://developers.klarna.com/documentation/klarna-payments/legal-privacy/eu/

If you still need some help, please email us for the fastest response, or fill out the contact form below.